ELive ("we," "us," or "our") is committed to safeguarding the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share your personal data when you access or use the ELive app, website, and related services (collectively, the "Services").
By using ELive's Services, you consent to the collection and use of your personal information as described in this Privacy Policy. If you have any questions or concerns, please contact us at service@elive.fans.
Contact Information:
EFUN PTE. LTD.
68 Circular Road, #02-01, Singapore 049422
Email: service@elive.fans
Table of Contents
Personal Information We Collect
How We Use Your Information
How We Share Your Information
International Data Transfers
Links to Other Websites or Applications
Data Security
Your Choices
Your Rights
Minors
User-Generated Content
Retention of Your Information
Changes and Updates to This Privacy Policy
Personal Information We Collect
When you interact with the ELive Services, we may collect different types of information:
User-Provided Information
Account Registration Information: Name, email address, username, phone number, date of birth, and other information required to create an account.
Profile Information: Profile picture, social media handles, biography, education, career, location, and any other content you choose to share publicly on your profile.
User-Generated Content: Any content you create, upload, or stream via ELive Services, such as videos, pictures, live streams, comments, messages, and other media.
Payment Information: Payment method, billing address, transaction details, and purchase history for Paid Services.
Automatically Collected Information:
Device Information: IP address, device type, operating system, mobile carrier, browser type, and other technical details about your device.
Usage Data: Information about how you interact with the ELive Services, including the pages you visit, videos you watch, features you use, and time spent on the platform.
Location Data: GPS location data if you enable location tracking, which helps us provide tailored services, such as local content or promotions.
Social Media and Third-Party Accounts:
If you connect your ELive account with third-party services like Facebook, Twitter, or Google, we may collect the information you share with those services.
How We Use Your Information
We use the personal information we collect to provide, improve, and personalize the ELive Services:
Service Provision: To create and manage your account, process transactions, and provide content and customer support.
Service Improvement: To enhance the functionality, features, and user experience of ELive Services.
Communication: To send you updates, notifications, promotional offers, and respond to your inquiries or feedback.
Security and Fraud Prevention: To protect against fraudulent activity and ensure the safety and security of the platform.
Customization: To display relevant content, advertisements, and suggestions based on your interests and activity.
Compliance: To comply with legal requirements and enforce our terms of use.
How We Share Your Information
We may share your personal information in the following circumstances:
With Service Providers: We may share your information with trusted third-party service providers who assist with hosting, payment processing, analytics, customer support, and other services related to ELive.
Publicly Shared Information: If you set your profile or content to be public, certain personal information may be visible to other users and third parties.
For Legal and Security Reasons: We may disclose your information to law enforcement or regulatory authorities to comply with applicable laws or to protect our services and users.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring party.
International Data Transfers
Your personal information may be transferred to and stored in servers located outside your country of residence. We will take steps to ensure that your data is protected in accordance with this Privacy Policy and applicable data protection laws.
Links to Other Websites or Applications
The ELive Services may contain links to external websites or applications. We do not control and are not responsible for the privacy practices or content of these third-party websites. Please review their privacy policies before providing any personal information.
Data Security
We employ various technical and organizational measures to safeguard your personal information. This includes encryption, secure data storage, and firewalls to prevent unauthorized access. However, no security system is completely foolproof, and we cannot guarantee the absolute security of your data.
Your Choices
You have control over your personal information:
Cookies: You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features.
Notifications: You can opt-out of receiving push notifications by adjusting your device settings.
Location Services: You can disable location tracking through your device settings.
Profile Management: You can edit or delete your profile information at any time within the app.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information, including:
Access: You can request access to the personal information we have about you.
Correction: You can request corrections to inaccurate or incomplete information.
Erasure: You can request the deletion of your personal information, subject to legal requirements.
Data Portability: You can request a copy of your personal information in a structured, machine-readable format.
Withdrawal of Consent: You can withdraw consent for the processing of your personal information at any time.
To exercise these rights, please contact us at service@elive.fans .
Minors
ELive Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete that data.Children
In addition, we have provided an entrance on our official website for users to report child sexual abuse. ELive users can click on "Report CSAM" to enter the official website of the National Center for Missing and Exploited Children to make a report.
If you believe that Personal Information from a Young User has been improperly collected, please reach out to us at service@elive.fans.
User-Generated Content
In the management of user-generated content, we adhere to strict review and control practices. The protocols for handling User-Generated Content (UGC) are as follows:
i. Permitted Content: ELive allows users to share live-streaming content, engage in chat, forum posts, interactive voice services, and other activities that involve creating, posting, transmitting, performing, or storing content such as messages, text, images, videos, sounds, code, and other materials on the platform ("User Content"). Users may also incorporate music, graphics, stickers, virtual items, and other ELive features into their content while broadcasting. Please note that the views expressed by other users on the platform, including through virtual gifts, do not necessarily reflect our views or values.
ii. Review and Enforcement Policies: We operate with dedicated global teams and utilize advanced technical systems to detect inappropriate use of our platform, harmful behavior towards others, and situations requiring intervention to support or safeguard our community. When such content or behavior is identified, we take appropriate actions, which may include offering assistance, removing content, restricting access to certain features, disabling accounts, or involving law enforcement when necessary.
Retention of Your Information
We will retain your personal information as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
You may request the deletion of your account at any time. Upon account deletion, we will take steps to remove your personal information, except where retention is required for legal or security purposes.
Changes and Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of the policy. Continued use of ELive Services after any changes indicates your acceptance of the updated Privacy Policy.